My name is Kirill, I've been playing this game for 3 years now. And every year this game became worse and worse. Moderation and support are recruited from people who don’t know what they’re doing. If you chat with other users or even with your friends, you can get banned even for saying “hello”. It is useless to write to support.
Literally a month ago, my account was deleted for no reason. And before this, my account was banned 2 times in a row for 7 days. And the icing on the cake was the ban, which is more specifically meant as account deletion.
But they can’t return my money either, I invested a lot of money and time into this game.
Before you start playing, read various comments on the game, there are different situations and they can give you a ban just like that. I don’t recommend the game, the developers only care about money, not your opinion