Guides Zenless Zone Zero not downloading? Installation and loading error? Unity error? — Troubleshooting

Zenless Zone Zero not downloading? Installation and loading error? Unity error? — Troubleshooting

July 12, 2024, 05:52 PM

Contents

1. System Requirements
2. Zenless Zone Zero Download Failed Error
3. How to Fix Unity 2019.4.40f1_0d9cc85b4 Error
4. How to Fix DirectX 12 Error on PC

With the release of Zenless Zone Zero, the new ambitious game from MiHoYo, gamers have started encountering a number of common errors, such as issues with loading and launching the application on both smartphones and PCs. In this guide, we've compiled all possible issues and ways to fix them so you can dive into the game world as soon as possible.

Zenless Zone Zero Guides

System Requirements

Like all PC games, Zenless Zone Zero has its own minimum and recommended system requirements. This means that even if your computer does not meet the recommended specifications, there is a good chance you can still run the game.

Minimum Requirements

Operating System: Windows 10/11;
Processor: Intel Core i5 7th generation;
RAM: 8 GB RAM;
Graphics Card: NVIDIA GeForce GTX 970;
Free Space: 57 GB (115 GB after unpacking);
DirectX: version 11.1 and above.

With an Intel Core i5 7th generation processor, released in 2017, and an Nvidia GeForce GTX 970 graphics card, introduced in 2014, you have a good chance of running Zenless Zone Zero on your PC. However, it is worth noting that meeting the recommended system requirements will ensure a much higher quality gaming experience.

Recommended Requirements

Operating System: Windows 10/11;
Processor: Intel Core i7 10th generation;
RAM: 8 GB RAM;
Graphics Card: NVIDIA GeForce GTX 1660;
Free Space: 57 GB (115 GB after unpacking);
DirectX: version 11.1 and above.

Mobile Device Requirements

In addition to personal computers, Zenless Zone Zero is also available on PlayStation 5, and mobile devices with Android and iOS. Note that the game is currently not supported on Mac computers.

Minimum Requirements for iOS Devices

Device: iPhone XS/A12 Bionic Apple iPad and later models;
RAM: 4 GB RAM;
Free Space: 26 GB.

Recommended Requirements for iOS Devices

Device: iPhone 11Pro/A13 Bionic Apple iPad and later models;
RAM: 6 GB RAM;
Free Space: 26 GB.

Minimum Requirements for Android Devices

Processor: Snapdragon 855, Dimensity 1200, and Kirin 990;
RAM: 4 GB RAM;
Free Space: 20 GB.

Recommended Requirements for Android Devices

Processor: Snapdragon 888, Dimensity 8200, and Kirin 9000 or better;
RAM: 8 GB RAM;
Free Space: 20 GB.

Zenless Zone Zero Download Failed Error

Currently, one of the common issues is the download and installation error on PCs and mobile devices. There are several reasons why problems may arise when downloading Zenless Zone Zero, including network issues, lack of free space, or access being blocked by antivirus or firewall. The developer is already aware of the problem and promises to fix it soon, but if you don't want to wait, you can follow these simple steps:

The simplest solution to try first is to restart the download and launcher. In most cases, this will help fix a one-time glitch that may not recur after restarting. If this doesn't solve the problem or if it's related to the Internet connection, restarting the router can also be helpful.
Another quick solution is to check the free disk space on your device and clear it. If you are low on space, delete some applications or move large files to another disk to free up more space for Zenless Zone Zero. This is especially important as future updates and patches may cause problems if you don't have enough free space.
In some cases, especially on PCs, Zenless Zone Zero may require access through the firewall or antivirus settings. While this is not a very common issue, antivirus software can block the download or installation of the application.

If the issue occurs on a mobile device, try the following steps:

Close the Zenless Zone Zero mobile app;
Turn off and disconnect the modem and router from the network;
Wait at least a minute before reconnecting the devices;
Wait for the devices to boot up;
Try to start the Zenless Zone Zero download.

How to Update Zenless Zone Zero

On a mobile device:

Visit the App Store or Google Play Store;
Find Zenless Zone Zero in the list of games via the search bar;
Update the game;
Restart the app.

On a personal computer:

Open the Epic Games or HoYoPlay launcher;
Find Zenless Zone Zero;
Update the game;
Restart the app.

How to Fix Unity 2019.4.40f1_0d9cc85b4 Error

This error is encountered exclusively by PC users. First, restart your computer and run the game as an administrator. Then navigate to the game directory and run its exe file in compatibility mode with an older version of Windows, such as 7 or 8. You can also disable fullscreen optimization in the compatibility settings. Applications like Discord or Nvidia GeForce Experience have internal overlays. They often become sources of various issues. Disable them and try running the game again.

Also try the following fixes:

Update your graphics drivers: Ensure that your graphics drivers (Nvidia, AMD, Intel) are updated to the latest version.
Verify game file integrity: If issues occurred during installation, this might be the cause of the error. Open the game launcher, click the settings icon, and select Verify Files, then Repair to let the launcher diagnose and fix problems.
Run the game as an administrator: Open the root directory with the game, right-click on the properties of the exe file, and select Run as Administrator in the compatibility section.
Disable antivirus: If you have third-party antivirus software on your system, temporarily disable it to check if it resolves the error. If it helps, add the .exe file from the game's root folder to the antivirus exclusion list.
Add the game to the firewall exceptions list: Open firewall settings through Windows Security and go to allow an app. Select Zenless Zone Zero and mark it as private and public so the firewall settings do not interfere with the game.

How to Fix DirectX 12 Error on PC

Launch the launcher and select the three horizontal lines in the bottom right corner.
Click Game Settings and then Open Directory.
Copy the path to the executable file (right-click on it and select the appropriate option). If you do not see a special tool, select Properties and copy the location path.
Create a new shortcut and paste the copied path into it. Ensure the path string ends with \ZenlessZoneZero.exe. If it does not (on Windows 10), add this manually.
After the specified path, press the space bar once and add -force-d3d12 at the end. Click Next.
Assign a name to the shortcut and complete the process. From now on, use the new shortcut to launch the game.

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