Uplay

Ubisoft Connect is the French publisher's ecosystem, bringing together a digital store, game launcher, and social features for franchises such as Assassin's Creed, Far Cry, Tom Clancy's games, Rainbow Six, and more. By 2025, the service had firmly established itself as an almost unavoidable companion: even if you buy a Ubisoft game on Steam or the Epic Games Store, you'll still have to deal with Ubisoft Connect when launching it.

The platform serves as a central hub for Ubisoft's PC game library and for syncing progress between supported devices, including PCs, consoles, and cloud gaming services. However, having to use a separate launcher often frustrates players, even compared with the Epic Games Store and Microsoft Store.

Ubisoft Connect has undergone several major redesigns in recent years. Today, it's a minimalist client built around your library and the Ubisoft+ service. The launcher is responsive, and the application looks modern and functional, with large game tiles, clear text, and prominent cover art. The contrast between the nearly black background, white text, and bright accents makes everything easy to read. Games immediately catch your attention. Unfortunately, some essential controls and settings are buried deep in the interface, and finding them can feel like a quest in its own right.

The client's layout is simple and logical:

These sections appear in the middle of the left-hand sidebar. Below them are promotional panels and icons for recently played games. Your profile is in the upper-left corner beneath the logo, although its position may change with future updates. Social features, including friends and chat, are on the right side of the client, keeping the main navigation relatively uncluttered.

Looking specifically at the store, its layout is similar to that of most other gaming apps and websites, and it closely mirrors the interface on ubisoft.com. The top navigation includes the main categories: Home, Games, DLC, Deals, and Ubisoft+. Search, Wishlist, and Cart are also accessible from the top bar.

Promotional banners and discounted offers appear at the top of the page. A little farther down are themed sections such as holiday recommendations, Ubisoft's game universes, and new discoveries. These selections change regularly depending on the season and current events.

Below that, the homepage becomes a full-fledged catalog. A compact panel on the left offers filters for price, genre, edition, and franchise, while the right side displays a grid of games with cover art, titles, and prices. During sales, product cards clearly show both the discount percentage and the final price. Search is fast and accurate, returning games alongside available DLC, in-game currency, and season passes.

Individual product pages are detailed and visually distinctive. Each begins with a large, colorful image alongside the price, age rating, screenshots, and trailers. Games are also presented with review scores from specialist outlets. Below that are edition and additional-content options, followed by something increasingly rare in modern stores: illustrated explanations of the game's main features, system requirements, and general information.

In 2025, Ubisoft handled support requests through an online ticket system in its Help Center. Response times depended on demand and could range from a few hours to several days. Live chat was available during limited hours, with requests passed from a bot to a human agent when necessary. Ubisoft also offered assistance through its @UbisoftSupport account on X (formerly Twitter). Traditional telephone support had been discontinued in most regions, while the official forums had closed. Their community role was largely taken over by the official Ubisoft Discord server, where players could seek advice from fellow users and company representatives.

Payment options in Ubisoft Connect depend on your country and the regional storefront. Where direct purchases are supported, the checkout process generally offers local payment methods through its payment partners. Prices, available currencies, taxes, and any currency conversion are determined by the selected region and payment provider, so the final total is worth checking before confirming an order.

The main ways to purchase Ubisoft games are:

Additional costs and restrictions to consider:

No matter how a game finds its way into your library, actively using Ubisoft Connect can reward you through its internal loyalty system, Ubisoft Units. You earn Units by purchasing games and completing challenges, then exchange them for rewards or discounts on future orders.

For example, collecting 100 Units lets you redeem a coupon for 20% off in the Ubisoft Store. The discount is applied to your cart and covers many products, including preorders and new releases, making it a particularly attractive feature compared with rival stores. However, it does not apply to subscriptions, in-game purchases, or virtual currency.

Units can also be spent on exclusive digital content, including weapons, outfits, emotes, and consumables available through Ubisoft Connect. If you don't use a discount immediately, the redeemed coupon remains in your account for 12 months. Your earning history and points expiration dates are clearly displayed in your profile.

Purchasing from the official store gives you immediate access to your content. Activation takes place as soon as payment is complete, the game appears in your library, and the client offers to install it. That eliminates the unpleasant surprises associated with third-party marketplaces: there's no waiting for a seller to respond or arguing over a nonworking key.

Ubisoft's refund system follows a familiar industry rule: you can request a refund within 14 days of purchase if you've played for fewer than two hours. Importantly, this policy applies to eligible purchases made directly through Ubisoft's store. If you redeemed a digital key purchased elsewhere, you need to resolve any refund issue with the retailer rather than Ubisoft.

Legally, what you own is a license to use the content. Ubisoft has also attracted attention for its strict handling of inactive accounts. Accounts with no purchased games, only free promotional titles, may be deleted after more than six months of inactivity. Such measures generally do not apply to accounts containing paid games. Either way, enabling two-factor authentication (2FA) is essential, as compromised accounts can still be targeted for resale.

Ubisoft Connect primarily offers games published by Ubisoft, along with a selection of indie titles from third-party developers. You won't find tens of thousands of games spanning every genre here. On the other hand, it's an excellent place to find the publisher's most complete range of DLC, including content that resellers may not carry. Ubisoft+ gives subscribers access to premium editions of Ubisoft games on release day and, in some cases, even earlier through early access. Bear in mind that a premium edition may not contain every piece of paid content for a particular game, so always check what's included.

Another advantage is that the store carries indie games from external developers. Ubisoft began adding indie titles to Ubisoft+ and its store in September 2022. You can find them by searching for "Indies." These games may remain in the subscription catalog for a limited time, but they can also be purchased separately.

Sales are frequent, including Lunar New Year promotions, Spring Sales, and Black Friday events. Discounts on games released two or three years earlier often reach 75–85%, while newer titles may receive 20–25% off. Ubisoft also tries to attract new customers with one-time discount coupons upon registration. During sales, the publisher often provides an additional promo code for selected orders and displays it prominently on the storefront.

Ubisoft is one of the few major publishers actively expanding cross-progression support. In simple terms, if you start playing For Honor on PC, for example, you may be able to continue on PlayStation or Xbox with the same progress once your accounts are linked, where the feature is supported. This offers extra peace of mind about keeping your progress, but it's important to remember that cross-progression is not universal. Older titles such as Assassin's Creed Origins do not support it.

The social features here are considerably more developed than those in Microsoft Store. Cross-platform chat and a unified friends list let you see what your friends are playing on PlayStation or Xbox and stay in touch with them.

In games that support cross-play, such as Rainbow Six Siege or The Division 2, you can form parties and invite friends into sessions regardless of platform, subject to each game's supported matchmaking options. Bringing friend activity and news into one Ubisoft Connect hub makes interacting with the community intuitive and convenient, narrowing the divide between PC and console players.

Game Selection: 5/5

Ubisoft's own games provide a strong foundation, while the indie selection is smaller and aimed at enthusiasts. But if you're not a fan of open worlds, map markers, and climbing towers, you probably don't need this launcher.

Prices and Sales: 5/5

The store offers excellent discounts, complemented by the Ubisoft Units loyalty program and its additional rewards.

Interface and Navigation: 4/5

The design is functional, and the client runs faster than many alternatives, but being forced to launch it can be irritating.

Purchasing Process: 5/5

Where the official storefront is available, buying a game takes just a couple of clicks. Third-party purchases still require account linking or key redemption.

Customer Support: 3/5

Responses can be slow and formulaic, but issues involving lost accounts, games that won't launch, or refunds are usually resolved in the customer's favor.

Guarantees and Refunds: 4/5

The official rules are clearly defined and generally followed. However, regional restrictions and slow customer support prevent a perfect score.

Security: 5/5

Solid account protection, email and phone verification, and two-factor authentication.

Ecosystem: 4/5

Ubisoft Club's achievement-based rewards turn gaming into a kind of metagame with extra bonuses. Cross-progression is another major advantage.

Reputation: 3/5

In the eyes of many players, Ubisoft Connect feels less like a welcoming game library and more like a strictly controlled service with rigid rules.

For players who regularly buy Ubisoft games, Ubisoft Connect remains an important digital library and a hub for launching games, linking accounts, and syncing progress across supported platforms. Even when a game is purchased elsewhere, Ubisoft Connect often remains part of the experience.

Overall, Ubisoft Connect is a functional but largely unavoidable layer between players and their games. The service has come a long way: it's more stable and faster than it was ten years ago, even if it still falls short of Steam in everyday convenience.