Amazon Is Canceling NVIDIA GPU Orders and Locking Customer Accounts

Buyers of NVIDIA hardware have run into problems when placing orders on Amazon. The online retailer is canceling purchases of graphics cards and compact DGX Spark AI computers. In one case, it ended with the account being locked, and even the CEO of Epic Games was among those affected.

One buyer under the handle @nicksaraev said on X that on October 31 he tried to buy four NVIDIA DGX Spark computers. However, Amazon canceled all four orders one after another. Soon the situation got even more serious: Amazon notified the customer that his account was being closed. In the email, the company said it had carried out an additional review and decided to stop servicing the account. At the same time, judging by the correspondence published, it did not explain the specific reason for that decision to the buyer.

Tim Sweeney ran into a similar problem; he said he ordered two NVIDIA graphics cards on Amazon, but the store canceled the purchase shortly before the expected delivery. Unlike in the previous case, Sweeney’s account remained active, but he still couldn’t get the order.

At this point, it is unknown why Amazon began canceling purchases of NVIDIA equipment. One possible reason is an attempt to limit resale of scarce devices. With demand high, the store may use additional checks to prevent individual buyers from bulk-buying hardware. That said, a technical error in the order-processing system cannot be ruled out either.

The NVIDIA DGX Spark is a compact computer for local work with artificial intelligence. The device is equipped with a 20-core ARM processor, 128 GB of unified LPDDR5X memory, and a 4 TB SSD. This configuration is designed for running and processing AI models directly on the user’s computer.

At the moment, Amazon has not publicly explained the reasons for the canceled orders in the cases described. There is also no confirmation that this is a deliberate restriction for all buyers of NVIDIA hardware.

Do you think Amazon is really trying to fight scalpers of scarce hardware, or are the mass order cancellations due to a technical glitch?